Top Tip 4: FSA’s tighter regulations on customer satisfaction



Our customers told us:

New regulations are being introduced in December 2008 by the FSA (Financial Services Authority) in an effort to ensure that any company regulated by the FSA treats their customers fairly. What should they be implementing?

The FSA(Financial Services Authority) regulations have been introduced in a campaign called Treat the Customer Fairly (TCF). The FSA has set two deadlines for 2008. By the end of March 2008, firms were expected to have appropriate management information or measures in place to test whether they are treating their customers fairly; and by the end of December 2008, all firms are expected to be able to demonstrate to themselves and to the FSA that they are consistently treating their customers fairly.



What we did:

We have started selling our Rant & Rave customer feedback solution to satisfy this new regulation. The solution is unique in that it obtains and delivers fast customer feedback about your company or your services which you can immediately view the results of online. The solution is very customer friendly and easy to use. A customer will simply either email, text, ring or go online to score your company either through numerical scoring or clicking on a series of smiley faces to demonstrate to you how fairly they think they have been treated by your company following their recent interaction with you.

Rant & Rave is available as an off-the-shelf solution so is quick and easy to set-up and implement and readily overcomes the new regulation problem you may face.


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