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September Newsletter 2008 – Busy Times? How can we help you?
Four top tips for satisfied customers and staff.
The long and lazy summer is nearly over. Happy holiday memories have been packed away for another year just like the suitcases in the loft. There is a nip in the morning air and the nights are slowly drawing in. As we finally come to accept the fact that Autumn has arrived, and Christmas is only just around the corner, we realise that Businesses all over the UK are now gearing themselves up for one of their busiest seasons of the calendar.
We all know it’s going to get busy- frantic even. But one thing is for certain - you will have to maintain quality and keep customers and staff happy during this time.
Such a lot to do, so little time. Don’t worry, we can help you.
We have spent the last 10 years working with companies like yours to understand how we can solve your problems. We’ve put together our top four tips showing where our services have helped other businesses at this time of year stay on the ball and exceed customer and staff expectations.
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| Top Tip 1: Internal Communications - Announcing End of Year Performance |
Top Tip 2: Engaging your Staff - Organising the Christmas Party |
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Our customers told us:
Keeping staff up to date with internal company announcements was proving to be a challenge.
Internal announcements were not having the impact that they should have been. |
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Our customers told us:
The Christmas Party is the single biggest and most expensive event provided by the company. We want employees to really enjoy it but how do we engage with them to make sure it ticks all the right boxes and isn’t a wasted cost?
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| Click here to read the full story >> |
Click here to read the full story >> |
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| Top Tip 3: Hotel Room reservations, confirmations and reminders |
Top Tip 4: FSA’s tighter regulations on customer satisfaction |
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Our customers told us:
Christmas is the busiest time of year for us and many rooms get block-booked in advance. We need to ensure we do all we can to ensure that the reservation comes to fruition and the room is occupied, or we are at least notified of any cancellations in advance so we can re-sell the room and not lose money on them. |
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Our customers told us:
New regulations are being introduced in December 2008 by the FSA (Financial Services Authority) in an effort to ensure that any company regulated by the FSA treats their customers fairly. What should they be implementing? |
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| Click here to read the full story >> |
Click here to read the full story >> |
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Have your say - what do you think about our newsletter and the topics we've raised?
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