Motoring Services

We rely on our cars on a daily basis for a range of things - getting to work, getting home, going shopping, but sometimes, usually in the most inconvenient places and at the most inconvenient times, they just stop working. That’s when you need assistance from motoring services. But who keeps them in the know?

Rapide help the RAC keep their Patrol Technicians clued-up
Rapide keeps the RAC’s Rescue Patrol and Auto Windscreen Technicians up to date with the latest information in the business so they always know what’s going on. The system they use is simple.

The RAC use the Team Call & Listen system to communicate with their staff when they are out and about assisting motorists. A message is recorded by senior managers and the staff dial in and listen to the recording when they are available to do so.

The dial in also works as a forum for the staff to air any problems or new ideas they have for the business. They leave comments and feedback at the end of the message and these points are raised in the following months recording.

By using this feedback system, it means RAC staff are kept up to date with latest news and they can introduce new ideas to the company proving the company values their staffs input.

Read more about how the RAC use Rapide to manage their staff communications at www.rapide.co.uk/RAC-case-study.html

For more information about how Rapide can help you communicate with your staff, give us a call on 02746 011911 or go to www.rapide.co.uk/voice.html

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