How do you manage incidents?

Many organisations aren’t as prepared as they should be when it comes to incident management. After all, crises don’t happen every day. But that doesn’t mean you shouldn’t be prepared for the worst.

The key to good incident management communication is all about planning ahead. But can you really plan ahead if you don’t know what the crisis will be? With Rapide’s incident management system you can.

So what can you do?

• Provide Rapide with an up to date staff directory so they can be contacted immediately in an emergency
• You can track online to see who is ‘safe’ by their text replies when there’s an incident
• Send a voice or text message to communicate with your team – a voice message portrays the emotion but a text message is quick to read. The choice is yours which works best for you, whatever the incident.
• Record a Team Call & Listen. All staff can dial in when they are available to do so and get your message. It’s particularly useful if you need to tell them something before they arrive at work. A text message (that can be sent 24/7) ensures they know to dial in and listen.

When you need something that’s immediate and quick to complete - mobile is the key. It works even when other communications can’t.

Lloyds TSB Asset Finance use Rapide’s incident management system in the event something goes wrong. They use text and voice services to contact all staff simultaneously keeping the message consistent.

Read more at http://www.rapide.co.uk/lloyds-tsb-case-study.html

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