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Welcome to December's edition of the Rapide Newsletter. This month we introduce our latest Thought Bubble ‘In with the in crowd’ and share a case study about how Ricoh are increasing staff efficiency, whilst improving customer service with Rapide’s text to email solution. We also offer advice on how to empower your front line employees, and discuss recent research from Ofcom which highlights how British consumers are ahead of their peers in the adoption of new technology.
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Rapide's latest Thought Bubble - In with the in-crowd |
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How to empower front line employees |
A great deal of customer feedback happens outside your sphere of influence - it's between shopkeeper and customer, friends in-store, even the person standing next to them in the queue. How can marketers capture such useful time- and location-sensitive data? It's about joining those conversations yourself ... enabling both instant understanding and instant responsiveness. This Thought Bubble provides some examples of marketers doing just that. |
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One of the most often overlooked necessities for customer satisfaction is the need to provide front line employees with the ability to respond to customer situations quickly without the need to 'ask for permission'. This article outlines some simple ways to make sure your employees are truly empowered.
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Download our free Thought Bubble -
In with the in-crowd >> |
Click here to find out more >> |
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Ricoh - From text message to email |
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Brits quick to adopt new technology |
The Ricoh Group is a leading global solutions provider with a strong heritage in customer focused
technical excellence. They rely on Rapide to keep their employee communications consistent. To find out more about how Ricoh use the text to email solution click the link below.
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Recent research conducted by the media regulator Ofcom has suggested that the UK are ahead of their European peers in regards to the adoption of new technology. Statistics show that the British have embraced mobile internet more rapidly than other nation and spend more online than any other European country.
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| Click here to find out more >> |
Click here to find out more >> |
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Forward to a friend >> |
