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Newsletters
August 2010
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With the holiday season starting to wind down our latest newsletter offers top tips on how to keep your employees engaged all year round, as well as exploring Ofcom’s recent research about Britain’s multi-tasking consumers.
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July 2010
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As Rapide celebrates a decade of helping companies like you engage with your customers and employees we take a look at industry best practice and draw on our experience to offer tips on how to make the most of engagement technology. We also offer the chance to download our latest exclusive Thought Bubble which describes how to identify and utilise customers' 'Moments of Truth'.
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January 2010
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2010 is the year of Engagement! In our Newsletter we take a look at how to engage your customers through our Multi-channel Marketing solutions. We also take a look at how listening to what your customers have to say can not only stop them detracting but also help your business grow and prosper. You can also download our exclusive White Paper - Minding what matters: Letting your customers create the context.
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December 2009
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In this month's newsletter we look into how two interesting concepts can help you keep both existing customers and win over new ones. In our featured case study we look at how Fidessa found using Rapide was a smarter, easier and faster way of communicating. We also take a look at how you can motivate your staff this Christmas.
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October 2009
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In this month's edition of the Rapide newsletter we explore the frightening fact that most customer feedback collected by an organisation is left unread due to the constraints of cost, time and sheer volume. Rapide's Rant & Rave service can help analyse vast quantities of unstructured data, quicker and cheaper than traditional methods. In this edition we also take a look at Google's new Sidewiki, mobile vouchers and mobile marketing at 'Point of Sale'.
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September 2009
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This issue is all about effective and powerful internal communication. We look into how our voice solutions are helping organisations such as The Ministry of Defence, The Environment Agency and Vodafone. How the Macleod Review see employee communication as the lifeblood of any business. We also hear from our Managing Director, Nigel Shanahan on visiting the Mobile Marketing Forum in Berlin, Germany.
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August 2009
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Wouldn’t you like your communications to be more effective? Full of emotion, emphasis, urgency, humour and focus!
Of course.
So which of the following channels is the most powerful way to achieve this:
a) Email your contact
b) SMS your contact
c) Stick the information on a website
d) Talk to your contact, and then listen to them
Click below to find out more...
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July 2009
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In this month's newsletter, we take a look at how Call Centres often take enough information from
customers to write an entire book each week and yet most organisations are still struggling when it comes to both analysing and utilising such valuable feedback. We also look at how we are helping many of
the UK's leading industries by providing
communication services to help weather the
Swine Flu pandemic - read the Asquith Nurseries
case study to see a real life example of how this is achieved. Finally, take part in our 'all new' Sentiment
Challenge for July! let us analyse your feedback
data for you - we will analyse up to 1000 bits of
data and then return it to you fully analysed in a
detailed online dashboard of findings....and all in
only 1 working day!
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June 2009
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This month's newsletter is all about customer insight and staying connected with your customers. We look at Mobile Surveys and how they can increase your response rates by over 50%. Rant & Rave is helping BOC gather greater insight from their customers - find out how. We also take a look at our new service - Rapide Mobile - and how as technology develops Rapide support our customers to make sure you get the best insight for your investment.
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May 2009
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This month’s newsletter takes a look at some of the hottest topics in mobile communications. We look at how listening to, and ultimately retaining, your customers and prospects has risen to become top of many agendas in the fight for market share. With difficult trading and operating conditions sweeping the globe, we also cover how change effects us as business people and how we can manage and utilise it to our advantage. Read about how National Express are capturing the voice of their customer to help drive the business forward and discover what new functionality has been added to your Rapide services.
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April 2009
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In this month's newsletter we review the Mobile World Congress from Barcelona, where Nigel Shanahan our MD gives an insight into the event and the directions the mobile communications industry is heading. We also look at incident communications and how many of the leading organisations are turning to Rapide to help communicate more effectively when it's needed most.
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February 2009
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2009 is finally upon us and we all know it's going to be a difficult year.....or is it? We've been working hard on a constant stream of service updates and enhancements designed to help you get through the difficulties facing us all this year. Read our February newsletter to learn about the new linked text message features in Rapide desktop or how we've enhanced our conference call services. There's also articles on how to begin thinking of mobile technology as a great way of building customer loyalty and retention plus much more...
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November 2008
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In today’s economic climate it is becoming increasingly important that cash flow is monitored so that debts are collected quickly and your financial risk is limited.
We are working closer than ever with organisations that need to chase outstanding payments and issue reminders to their customers because our messaging services can put you directly in touch with the bill payer, instantly, and for less than the price of a stamp.
Rapide specialise in sending, receiving and interpreting voice and SMS messages, fast! So read on to discover how we help you stay in control and reduce your operational costs during the credit crunch.
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September 2008
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The long and lazy summer is nearly over. Happy holiday memories have been packed away for another year just like the suitcases in the loft. There is a nip in the morning air and the nights are slowly drawing in. As we finally come to accept the fact that Autumn has arrived, and Christmas is only just around the corner, we realise that Businesses all over the UK are now gearing themselves up for one of their busiest seasons of the calendar.
We all know it’s going to get busy - frantic even. But one thing is for certain - you will have to maintain quality and keep customers and staff happy during this time.
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August 2008
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We all like to think that nothing bad will happen but unfortunately things do go wrong. This months newsletter looks at communicating during incidents and emergencies and the benefits of mobile technology. We look into Sir Michael Pitt's report and how flood alerts via SMS are key to warning the public. How we helped Vodafone during the 2007 floods and how we are continuing to come up with innovative ways to communicate when you need it most.
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July 2008
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This month’s newsletter focuses on the conversation between your business and your customers. We’ve got the latest news on how to hear the Voice of the Customer, as well as the latest research on the most effective channel to let the customer hear your voice!
Plus downloads, White Papers, news, Top Tips on getting the most out of your Rapide service and some tall stories from the 4th Annual text analysis Summit in Boston – the July newsletter is not to be missed!
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June 2008
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Whether it is to remind customers they are late with a payment or to keep both employees and customers fully updated, people like to be contacted by their mobile phone.
In fact one of our articles draws on research showing that 1 in 5 people find being out of mobile contact as stressful as moving house!
This month we are concentrating on the significant return on investment to you and your customer’s of being contacted on their mobile phones.
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May 2008
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As the credit crunch tightens we cannot pass up an opportunity to bang the drum about the return you will get for your mobile initiative. You have a fantastic opportunity to make sure your budgets aren’t squeezed by being able to quantify your decisions and evaluate your success. This month’s newsletter gives you four ways to get a measureable return on your mobile investment. So have a look, it could be well worth your while!
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April 2008
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Welcome to the April issue of our newsletter in which among other things you'll find news, case studies, opinions, and hopefully something to sustain your interest in mobile communications. We've rounded up the last few weeks news into 4 stories, but we'll be putting up news as and when we hear about it, and also refreshing the site regularly with case studies.
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March 2008
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Now that the New Year has well and truly started it’s the time for many of us to be planning for the upcoming months. So this newsletter focuses on new opportunities, ideas and hot topics for mobile communications in 2008.
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November 2007
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This month we will be telling you how to grab your customers’ attention before you send your direct mail campaign, and … We’ll also tell you how we help the fast moving leisure industry every day.
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October 2007
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This month we will be helping you communicate with your staff and customers when you’re out of the office. Also, we’ll tell you how you can proactively fight the postal strikes with mobile technology.
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September 2007
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This month we’re showing you how mobile technology can help in your business. From mobile internet to MMS messaging and all in between, Rapide has solutions that can help you!
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August 2007
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Whether it’s keeping track of costs or just keeping on the right road, we’ve got a service that should be right up your street. And we even give you the opportunity to try out our Rant & Rave service to see how the technology could not only make your life easier but is easy to use as well.
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July 2007
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July's newsletter is all about showing you how to make the most of your communications, whether it’s alerts and reminders to your customers or staff. And we’re even giving you 100 texts to help you on your way.
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June 2007
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June's newsletter is all about looking at the future with fresh eyes. ‘Fail to plan and plan to fail’ goes the old adage, but after 7th July 2005, everyone’s painfully aware that a plan by itself just isn’t enough. It has to work in the real world and needs some real world testing. Here we illustrate with some practical, working examples.
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May 2007
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Ta dah! There’s a touch of the theatrical about this month’s newsletter and this time it’s your communication taking centre stage. We’ll show you how to use alerts to grab attention, turn the smoking ban into a communication opportunity and showcase your message with pictures.
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April 2007
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There’s something about the sunshine that makes you feel like cleaning up, sorting things out and getting life in order. So our April newsletter is here to help you to go with that new, spring kind of urge. Scrub up your debt collection communication, clean up your mobile marketing and dust down Rapide’s new look system.
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March 2007
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Money makes the world go around, that's doubly true for the world of business. So this month we're concentrating on how you can make more money without spending a fortune in the process. Technology. It's not just a pretty word.
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Febuary 2007
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Sometimes it takes something spectacular to show just how clever a simple solution can be. When the country was panicking about wind then about snow, some companies were already reassuring customers and instructing staff by sending texts through Rapide - even when there were no phone lines and no electricity.
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January 2007
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We solemnly resolve to make 2007 the year that we take the mystery out of mobile communications and mobile marketing so you can benefit from the technology that's available. Not every mobile communication provider is going to be happy about this. After all, there are a fair few who make good money from bamboozling you. We're brave and we're not scared of them.
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