Press Releases - Rapide in the news!
Rapide - Local business success story celebrates its tenth anniversary with a staff trip to Vegas!
07 July 2010
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Rapide celebrated its anniversary on Thursday. To mark the occasion and to reward staff for meeting the ambitious financial target they had set for them this year MD Nigel Shanahan has offered each of his 26 employees the chance to follow him to the bright lights of Las Vegas.
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Data Strategy - My Automated Sentiments Entirely
30 November 2009
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A study carried out by Warwick Business School has shown that Rapide Communication’s Rant & Rave sentiment analysis engine can provide better insight from customer feedback than human analysts. David Reed reports.
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UTalk Marketing -
Arround 75% of customer feedback remains unread, says report
28 October 2009
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Companies receiving a minimum of 1,000 pieces of customer feedback per month are unable to analyse it in a meaningful way, according to new findings from Warwick Business School.
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Birmingham Post - Multinationals throwing away feedback
26 October 2009
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Research by Warwick Business School has revealed that companies receiving a minimum of 1,000 pieces of customer feedback per month are unable to analyse it in a meaningful way.
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Coventry Telegraph - We’re ranting all over the world!
07 September 2009
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Rapide Communication is hoping to get the whole world ranting and raving after discovering an international market for its communication systems.
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Director Magazine - Rant & Rave - What's the buzz?
28 July 2009
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Most of us know how it feels to receive shoddy service. But rather than confront someone at the time, we often grimly put the experience behind us. We lose faith; the business loses faith.
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In Business Midlands - Rapide Communication
01 July 2009
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Rapide Communication helps organisations to communicate with staff and customers by the use of SMS, voice, email and web. The Coventry based company has seen sales grow every year since its launch in 2000.
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Today's Railways - Rant & Rave on NXEC
03 June 2009
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National Express East Coast is now using the Rant & Rave instant feedback service developed by Rapide Communication Ltd of Coventry.
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DM Weekly - From passive to positive in an instant
18 May 2009
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Engaging the silent majority is the key to a loyal customer base, writes Nigel Shanahan, managing director of Rapide Communication.
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Birmingham Post - Premier Inn to upgrade text message service
12 May 2009
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Hotel chain Premier Inn is upgrading its customer service with new hi-tech information facilities.
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Hotel Tech Resource - Premier Inn reduces no show rates and increases restaurant bookings with Rapide Communication
12 May 2009
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Premier Inn, the largest and fastest expanding hotel chain in the UK, is deploying Rapide Communication's enhanced text service to send guests booking confirmations, reduce no-show rates, increase dinner bookings, and provide maps and directions.
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Utalk Marketing - Premier Inn cuts no show rates
12 May 2009
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Since Premier Inn launched Rapide's Booking Confirmation Service, 3% of the message recipients have used it to book meals, 13% of guests have requested and received maps and directions and the technology also helped Premier Inn to reduce their no-show rate by nearly 20%.
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Mobile Marketing Magazine - Premier Inn Uses Mobile to Reduce No-shows
11 May 2009
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UK hotel chain Premier Inn has deployed Rapide Communication’s enhanced text service to send guests booking confirmations, reduce no-show rates, increase dinner bookings, and provide maps and directions.
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National Business Awards - 2009 Finalists Announced Wales, Midlands, East Anglia
07 May 2009
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Sponsored by Orange since its inception in 2002, The National Business Awards Regional Programme is pleased to announce its 2009 finalists across Wales, the Midlands and East Anglia.
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Econsultancy - Collecting multichannel customer feedback
05 May 2009
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It's increasingly common for businesses to seek out feedback from consumers and their customers, both directly and indirectly...
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Trading Markets - Rapide Launches Rant & Rave Revolutionary New System For Capturing Customer Feedback And Managing Brand Reputation
01 May 2009
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Rapide Communication Ltd has launched a new product that enables companies to capture their customers' thoughts and opinions at the point of service delivery.
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Mobile Marketing Association - Rapide help National Express Capture Customer Insight
30 April 2009
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"Rant & Rave has enabled us to bring customer relations into the 21st century"
-Brian Elliott, Customer Service Development Manager, National Express East Coast Trains
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Coventry & Warwickshire in Business magazine - A Rapide route to success
23 Decemberl 2008
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Rapide Communication Ltd, a member of Coventry and Warwickshire Chamber of Commerce, was the national winner of the Award for Innovation through Technology at the Chamber Awards 2008.
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British Chamber of Commerce - British Chambers of Commerce and Dell announce the national winner of the Award for Innovation through Technology
18 December 2008
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Rapide Communication Ltd, a member of Coventry and Warwickshire Chamber of
Commerce, has been announced as the national winner of the Award for Innovation
through Technology at the Chamber Awards 2008.
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Small Business Advice TV - Nigel Shanahan at the launch of Small Business Advice TV
17 December 2008
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After Rapide's recent success at the British Chamber of Commerce's Awards, Managing Director, Nigel Shanahan was at the launch of the BCC and Dell's new TV channel 'Small Business Advice'.
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Coventry Evening Telegraph - Judges rave about Rapide's responses
15 December 2008
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A Coventry company has been named overall champion at a prestigious competition this week. The city's software company Rapide Communication Ltd, left stiff competition standing as it scooped top prize and a cheque for £2000.
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West Midlands ICT Cluster - Rapide's Success
30 November 2008
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Rapide’s success has been achieved by a hard working and motivated team that prides itself on continuing to develop new and exciting products and services and then taking them to market successfully using a dedicated sales and marketing team.
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University of Warwick Science Park - Coventry Student makes rapid progress to national enterprise final
05 July 2008
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A Coventry University student is through to the final of a competition to find the UK’s Most Enterprising Student.
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Hotel Marketing Association - Rapide’s Enhanced Booking Confirmation System wins Premier Inn an Award!
13 March 2008
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The Hotel Marketing Association (HMA) honoured Premier Inn with the ‘Best Use of Technology 2007’ accolade for use of Rapide’s Enhanced Booking Confirmation System.
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