Businesses and big brands can now gain a stronger insight into customer perceptions with a new ‘Speech to Insight’ analysis system from Rapide, the ‘Moments of Truth’ company.

Research has shown that digital analysis of customer feedback can be significantly faster and more accurate than that carried out by humans.

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Places are filling up quickly for The Future of Customer Experience – an event being held at the IOD in London on 18th October. With big names such as Virgin, Barclays and Jaguar Land Rover already signed up to attend, delegates are being encouraged to register their attendance quickly in order to ensure they aren’t disappointed.

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Social media is one of the most talked about means of communication these days – but how does it fare as a customer insight tool? Can social media really help us to understand what consumers want and need?

Rapide, the Moments of Truth company, has recently launched a Thought Bubble looking at the future of customer experience and why it might be better for businesses to be anti-social. Nigel Shanahan, Managing Director at Rapide, provides an overview...

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On the 18th of October Rapide will host an event at the IOD in London focusing around the future of customer experience and the positive impact engaging directly with consumers can have on business profitability.

The Future of Customer Experience is designed to assist businesses in understanding the unique opportunity that real-time conversations hold for retaining and developing customer relationships.

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Mobile phone communications are the perfect method for reaching travel agent customers, especially when they are on the move. The simplest way to reach consumers on their mobile is via a text message. Text messages are simple, low cost and have readership rates of over 90%.

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How can companies capitalise on the emerging trends in mobile technology? To save you from being left behind, Rapide MD Nigel Shanahan has compiled 5 top mobile technology tips for the hotel industry.

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Technology company ends 10th year of business with record turnover, major new clients and a 53% increase in staff.

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Rapide Communication Ltd., the UK experts in Customer and Employee engagement, and Attensity Europe, the leader in Customer Experience Management applications that generate value from multi-channel conversations, recently announced a partnership to deliver a SaaS-based loyalty solution incorporating formal and informal customer feedback for analysis and action.

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Call centres should be asking for instant feedback from customers about the service they receive as that is the point where they are likely to be honest.

Nigel Shanahan, Rapide Communication MD told delegates at the Customer Service Network ‘The Future of Customer Service’ conference that customer feedback was moving to an instant process.

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One of the Rapide team has recently been recognised as a ‘leader of the future’ and awarded a prestigious Marketing Academy Scholarship. Yiannis Maos, Marketing Media Executive, will join 27 of the UK’s brightest marketing talent in a year long program of mentoring, training and development led by a team of voluntary coaches.

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Six members of the Rapide team are currently training to participate in the annual EDF Birmingham half marathon to help raise funds for Birmingham Children's Hospital.


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Rapide celebrated its anniversary on Thursday. To mark the occasion and to reward staff for meeting the ambitious financial target they had set for them this year MD Nigel Shanahan has offered each of his 26 employees the chance to follow him to the bright lights of Las Vegas.


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A study carried out by Warwick Business School has shown that Rapide Communication’s Rant & Rave sentiment analysis engine can provide better insight from customer feedback than human analysts. David Reed reports.

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Companies receiving a minimum of 1,000 pieces of customer feedback per month are unable to analyse it in a meaningful way, according to new findings from Warwick Business School.

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Research by Warwick Business School has revealed that companies receiving a minimum of 1,000 pieces of customer feedback per month are unable to analyse it in a meaningful way.

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Rapide Communication is hoping to get the whole world ranting and raving after discovering an international market for its communication systems.

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Most of us know how it feels to receive shoddy service. But rather than confront someone at the time, we often grimly put the experience behind us. We lose faith; the business loses faith.

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Rapide Communication helps organisations to communicate with staff and customers by the use of SMS, voice, email and web. The Coventry based company has seen sales grow every year since its launch in 2000.

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National Express East Coast is now using the Rant & Rave instant feedback service developed by Rapide Communication Ltd of Coventry.

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Engaging the silent majority is the key to a loyal customer base, writes Nigel Shanahan, managing director of Rapide Communication.

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Hotel chain Premier Inn is upgrading its customer service with new hi-tech information facilities.

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Premier Inn, the largest and fastest expanding hotel chain in the UK, is deploying Rapide Communication's enhanced text service to send guests booking confirmations, reduce no-show rates, increase dinner bookings, and provide maps and directions.

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Since Premier Inn launched Rapide's Booking Confirmation Service, 3% of the message recipients have used it to book meals, 13% of guests have requested and received maps and directions and the technology also helped Premier Inn to reduce their no-show rate by nearly 20%.

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UK hotel chain Premier Inn has deployed Rapide Communication’s enhanced text service to send guests booking confirmations, reduce no-show rates, increase dinner bookings, and provide maps and directions.

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Sponsored by Orange since its inception in 2002, The National Business Awards Regional Programme is pleased to announce its 2009 finalists across Wales, the Midlands and East Anglia.

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It's increasingly common for businesses to seek out feedback from consumers and their customers, both directly and indirectly...

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Rapide Communication Ltd has launched a new product that enables companies to capture their customers' thoughts and opinions at the point of service delivery.

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"Rant & Rave has enabled us to bring customer relations into the 21st century"
-Brian Elliott, Customer Service Development Manager, National Express East Coast Trains

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Rapide Communication Ltd, a member of Coventry and Warwickshire Chamber of Commerce, was the national winner of the Award for Innovation through Technology at the Chamber Awards 2008.

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Rapide Communication Ltd, a member of Coventry and Warwickshire Chamber of
Commerce, has been announced as the national winner of the Award for Innovation
through Technology at the Chamber Awards 2008.

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After Rapide's recent success at the British Chamber of Commerce's Awards, Managing Director, Nigel Shanahan was at the launch of the BCC and Dell's new TV channel 'Small Business Advice'.

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A Coventry company has been named overall champion at a prestigious competition this week. The city's software company Rapide Communication Ltd, left stiff competition standing as it scooped top prize and a cheque for £2000.

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Rapide’s success has been achieved by a hard working and motivated team that prides itself on continuing to develop new and exciting products and services and then taking them to market successfully using a dedicated sales and marketing team.

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A Coventry University student is through to the final of a competition to find the UK’s Most Enterprising Student.

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The Hotel Marketing Association (HMA) honoured Premier Inn with the ‘Best Use of Technology 2007’ accolade for use of Rapide’s Enhanced Booking Confirmation System.

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