Rant & Rave

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"Delivers fast feedback from customers and staff right at the point of service delivery, when things really matter."

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Find out what your customers really think about your products and services. Capture their satisfaction scores and suggestions instantly so that you can hear their positive comments where you are getting it right and hear their concerns where there is room to improve.

Your customers call the Rant and Rave line (or you transfer them straight through from your call centre) and Rant and Rave captures their satisfaction score. Rant and Rave records your customer’s comments and suggestions and
sends them a text straight back to say “thank you” for the feedback

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“Feedback collected immediately after an event is 40% more accurate than feedback collected 24 hours after that event”.

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This vital information is available immediately on your Rant and Rave website, so you can take immediate action to address any dissatisfaction. The site also includes information reporting tools that help you assess trends and identify specific locations or teams for improvement or recognition and reward.

			System Requirements and Charges To start using Rant and Rave today all you need is an internet enabled computer! Our user friendly interface allows you to make any changes you want. You can add locations if you have more than one site, change the message you want to send back and download reports. Rant and Rave has an initial set up charge and after that you pay per month per location. All SMS’s are charged at your network’s standard rate.
	Features
	Capture instant, unfiltered customer feedback
	Record and store messages
	Access to online feedback 24/7
	SMS acknowledgement (optional)
	Monthly trend reports
	Feedback rating (1-10)
	SMS marketing campaign
	Multi-site/team performance comparison
	Individually branded dashboard

If you are interested in Rant & Rave please leave your details below

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