Rapide achieves significant business growth milestones in 2010

Technology company ends 10th year of business with record turnover, major new clients and a 53% increase in staff.

Coventry, 16th February, 2011 - Rapide Communication Ltd, the UK experts in Customer and Employee Engagement ended its tenth year of business having met ambitious revenue targets and made significant advancements in the size and scope of its index. In 2010, Rapide signed enterprise level solution agreements with numerous clients, agreed on a partnership deal with Attensity Europe, opened offices in Ireland and introduced version 3 of Rant & Rave, their award winning text analysis solution.


Throughout 2010 the company also consistently scored above 90% in the percentage of clients who would strongly recommend them to another organisation. Rapide have also doubled the amount of staff they have, with significant investments in both the customer relationship and technology development teams. This confirms the company’s commitment to investing in excellent service delivery, whilst maintaining an innovative approach to their technology.


Significant client acquisitions include BP in Australia, a UK & global agreement with Atos Origin, and a Europe wide agreement with Orange Europe. Brands including Barclays and Lloyds have also indicated their continued commitment to Rapide by signing contract extensions.


“2010 was a tremendous year for growth for Rapide and it was fantastic to be able to mark our first decade as a company on such a high.” said Nigel Shanahan, Rapide MD. “We’re confident that by investing our resources in bringing new talent in to the company we can mirror these successes in 2011 and beyond.“


About Rapide:

Rapide are the UK experts in Customer and Employee engagement. For over 10 years they have been assisting some of the country’s top brands to communicate with, and understand their customers. Their ability to distribute multi-channel communication via SMS, voice message and email, is complemented by the capacity to capture and understand real-time feedback. Award winning text analysis is then used to understand every word and results are presented back as clear, actionable insight. They’re the only UK company to offer such a comprehensive solution. Over 1/3 of the FTSE 500 are Rapide clients including Vodafone, Premier Inn and RBS.