Rapide Awards

At Rapide we take pride in our work with our customers and have received industry recognition for our products and services. We have also helped our clients win awards for implementing our solutions within their organisations.

Rapide were awarded the national winner of the Award for Innovation Through Technology at the Chamber Awards 2008. The organisation won the Dell sponsored award because the judges were impressed by their original and thoughtful entry which encapsulated an open and intelligent approach to innovation.

“Rapide Communication Ltd is a very innovative organisation. Its competitive edge is driven by its ongoing quest to identify, develop and implement new ways to help their customers achieve their goals using unique and pioneering communication solutions."

Monique Bonner, Dell’s SME Sales Director UK and Ireland

Rapide left stiff regional competition standing as it scooped the top prize and a cheque for £2,000 at the coveted ICT Excellence Awards 2008. Working closely with Birmingham University to develop its market leading technology, Rapide won the Best Innovative Service Award and was named Overall Champion for our Rant & Rave service.

“This year we've seen the highest standard of award entries yet and competition has been incredibly tough, but Rapide Communication really stood out for us. Their Rant & Rave service is a highly original concept using emotional response indicators and we were impressed by its success in the UK. The judging process has been rigorous and the panel faced a major challenge in deciding the final winners due to the sheer quality, innovation and excellent service provided by all the finalists. The awards are testament to the quality and diversity among technology companies in the West Midlands region.”

Mike Musson, ICT Cluster Manager

The National Business awards recognised Rapide by nominating the company for - 'The Orange Best Use of Technology in Business' and 'The Business Innovation of the Year Award'.

The Hotel Marketing Association (HMA) honoured Premier Inn with the ‘Best Use of Technology 2007’ accolade for use of Rapide’s Enhanced Booking Confirmation System.

The judges at the HMA Marketing Awards were extremely impressed with the solution:

“It helps them to solve a problem by positioning this service as added value to the customer. Not seen before here in UK - but take up by other hotels will follow as it is so effective.”

Kathryn Satchwell and Joanne Kay were awarded the gold medal in the Linde Group regional ‘Leading Spirit’ awards following the implementation of Rant and Rave into their Worsley call centre.

Speaking about Rant & Rave, Mark Jenkinson - Head of Customer Service for UK and Ireland commented:

"On our journey to become a High Performance Organisation, BOC aim to use the most effective tools available in the market today. Rapide's Rant and Rave is one of those tools. It offers us the ability to capture instant feedback from our customers which in turn allows us to further understand their needs. It has proved invaluable in learning what our customers genuinely value about the service we provide and also enables us to give constructive feedback to our colleagues."