Understanding what our customers think

“I’ve never had any problems at all. Marian Morrison (our Account Manager) is always helpful when I need to amend any business groups. The company always appears efficient which is a rare thing these days.”
– Gail Kinno, Wyeth Ltd


You may have noticed that since the start of the year you have received emails asking you for your feedback. These emails are sent whenever you use a Rapide solution and they are designed to be quick and easy to use - don't worry, you will only receive one of these every 7 days (not every time you use the service!). The information we gather from these emails is used to enhance the services we offer you.

If you haven’t used the service recently but would still like to leave feedback you can do so by clicking here.

The service we use to gather feedback is Rant & Rave, our own Customer Insight Solution for which we have won numerous awards.

So what is Rant & Rave?

Rant & Rave is all about capturing feedback when it matters; as soon as the customer has experienced a service or purchased a product. Feedback can be captured in a number of ways, from SMS and Email to a form on your website.

To make it easier for the customer and more insightful for your organisation, we ask the customer for their comments and not specific questions. We then use our cutting-edge technology ‘The Sentiment Engine’ to process what is being said. This allows your organisation to get a deeper understanding of what your customers are really thinking. All this is then presented inside the Rant & Rave Dashboard where you are given a clear overview of how your customers are rating you. You can then reply to customers, whether it’s to inform them an issue has been resolved, send them special offers or simply thank them for their feedback.

Rant & Rave doesn’t just have to be about customer feedback, Barclaycard and Whitbread both use it to gather employee feedback - click here to view the case study

If you have a friend or colleague you think would benefit from using Rant & Rave please click here. As a thank you we will give you a Love2Shop voucher or make a donation to a charity on your behalf.

If you think Rant & Rave could benefit your business please fill out the form below.


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