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RBS Case Study
Mass communication on a personal level
RBS rely on Rapide solutions to keep their employee communication consistent. They use voice broadcasts to
ensure they get some energy and enthusiasm across with their news.
Nigel Jackson, Director of Relationship Management, and his team use Rapide to communicate with the wider
company on a variety of issues from corporate announcements, performance updates, and product launches
to recognising individual achievements.
To send out a message they simply call in to the Rapide Personal Assistant service, record their message and
tell the RPA team who they want the message to go to, within seconds the message reaches the handsets of
everyone who needs to know.
Nigel is impressed by the service he has received from Rapide:
"We favour voice broadcasts because they are time saving, easy to use and engaging. This is complemented by the fantastic customer service that the Rapide staff provide. The technical help is nothing short of outstanding and the RPA’s are not just efficient, they’re engaging, genuinely happy to help and proactive. Thank you very much."
Nigel Jackson - Director of Relationship Management
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