Reuters Case Study

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IT System Alerts

The challenge

Reuters has around 2,300 editorial staff based around the world, serving 128 countries, making it the largest international multimedia news agency in the world.  In an emergency they need to communicate quickly and accurately, no matter where staff are based.

The solution

As soon as there is an issue, Reuters use Rapide to send text messages out to inform managers, keep them up to date and alert them as soon as issues are resolved.  By keeping people informed, the team can concentrate on resolving the issue, rather than dealing with telephone enquiries.  

Clare Pearce is pleased with the results

"Rapide is a method by which we can broadcast messages to communicate to our team across the world."

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