Ricoh Case Study

Save time & improve customer service

"It's easy to use and saves me about 3 hours per communication!"

Cliff Wade - Ricoh UK Ltd

Ricoh is one of the largest IT companies in the world and is a leading global manufacturer of digital office solutions. They rely on Rapide to send a combination of voice and text messages to keep in touch with their field based employees. By ensuring they always know the current location of their staff, their estimated time of arrival at the next job and whether they are likely to be delayed due to traffic on the road etc. they can make sure that their customers are kept informed and their service levels are high.

Cliff Wade, Field Service Manager at Ricoh UK Ltd has a team of engineers based in the South West of the UK. There are another 54 managers like him with teams of around 20 engineers each.

"I use both voice and text depending on the situation. If I need to get an immediate response I’ll send a text message but if I need to send something more detailed a voice message suits me better. In all it saves me about 3 hours per communication!"

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