Service & Delivery Updates
Talk and Deliver With Service & Delivery Updates
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Excellent customer service requires excellent customer communication |
All of Rapide’s communication methods are designed to be effective in their own right. However they become even more powerful when used alongside each other, to provide a truly multi-channel approach.
With Rapide Talk you can send out text, voice and email messages to inform customers of when their products are scheduled to arrive. To find out more click here
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Text Messages
Text messages are a fast, cost effective, and reliable way of keeping in touch with your customers. Text communication is unobtrusive, and is the perfect way of letting your customers know when a product will be arriving. It can also be used for providing essential information, proactively informing customers of product updates and asking them for feedback once a transaction is complete. To find out more about Text Messaging click here
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Voice Messages
Voice messages can do all that text messages can and more. Making a voice message interactive means that customers have the option of being connected to your call centre after they’ve listened to your news. Typically 20% of customers ask to be put through to a representative when contacted in this way. To find out more about Voice Messaging click here
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Email
Email messages are a quick way of keeping customers up to date with order confirmations, estimated delivery dates and dealing with customer queries. Because an email can hold more content than a SMS or Voice message they are the perfect medium when you need to get a little more information across. To find out more about Rapide Email click here
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Mobile Internet
Mobile Internet allows you to communicate more deeply with your customer. WAP links can demonstrate to customers how to set up their product when it has been delivered, notify them about new products or request deeper feedback on your Service & Delivery performance once the transaction has been completed. To find out more about Mobile Internet click here |
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