Solihull Community Housing Case Study

---

Debt Collection

"I would definitely recommend it to other councils." Andrew Jones, Solihull Community Housing

The challenge

Solihull Community Housing manages 11,400 homes as a service for Solihull Council.

The Income Collections Team looks after tenants, including any payment problems they have. Traditionally they sent letters to solve these issues, but found it to be slow and inefficient, with low response rates from tenants.

The solution

Solihull Community Housing found sending text messages far more cost effective than sending a letter, so the team decided this was the way forward. They use Rapide to send texts to tenants every day straight from their desktops. The messages are sent to encourage the tenants to get in touch with the Income Collection Team.

Using the Rapide system, an astounding 80% of tenants respond to the text messages.

Andrew Jones, Arrears Team Manager at Solihull Community Housing is pleased with Rapide,

"Text is another tool in our armoury. It's a better way of working than sending letters, and we've found it gets a much better response rate.

"Any tenant with a mobile phone can be contacted in this way, so it makes communication a lot easier. Text is a more innovative communication than letter so people tend to pay more attention to it.

"Text is working particularly well with our younger members of the community. "

Click here for more Case Studies >>