Vodafone Case Study

Incident Management

In the event of a terrorist attack, natural disaster or other large-scale emergency office buildings and communication networks can be badly damaged or destroyed. Employees may not be able to get to work, and business is disrupted.



When Vodafone headquarters unexpectedly flooded all their communication tools were underwater, they used interactive text and voice messages to keep in touch with their employees. Rapide services allowed them to check on staff welfare as well as to ensure that everyone knew which office to go to the following day. Auditable replies meant that all employees could be accounted for quickly, allowing for smooth incident management, and minimal affect on the organisation - teams were able to work at full capacity despite the disruption.

Rapide remains a vital part of Vodafone’s emergency protocol.