Woolwich Home Finance Case Study
Sales Team Communication
"Rapide proves invaluable, high impact messaging. This service is worth its weight in gold." Davinder Jheeta, Woolwich
The challenge
Sales are split into regional teams working on the road all over the country. They need to keep in touch with the rest of the team, updating them about regulatory changess, urgent changes to mortgage products and new marketing campaigns. Logging in to pick up emails between appointments is tricky and often they will only be able to read them once a day.
The solution
Davinder Jheeta at Woolwich Home Finance tells us that all the Area Managers are regular users. In fact Regional Managers often rely on the service two or three times a day to deliver voice and text messages to their teams.
"Use varies from week to week. We use it to let the team know about everyday things like changes to conference call times, reminders to submit sales reports and to keep stuff up to date about regulatory changes. Voice messages are a good way to deliver more exciting information as well - like big campaign launches or to congratulate individuals on their performance.
"It's fast and it's become a vital communication tool."
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